Skip to content

🇺🇸 FREE Standard Delivery to USA 🇺🇸

Frequently Asked Questions

The answers to most questions can be found here but if you have a query that isn't covered by a topic on this page please do get in touch and we will be happy to help.

We have discontinued PayPal™ as a payment option on eliteflare.com since the 1st May 2024.

This decision was made due to increasingly high processing fees compared to other payment processors alongside their practices of withholding funds unpredictably with some businesses unable to recover funds for up to 18 months.

This could impact our ability to operate smoothly and maintain our service levels.

We apologize for any inconvenience this may cause and invite you to explore our other secure payment options that may be more beneficial for your shopping experience.

We ship internationally from a fulfillment centre who handles the picking and packing of our products and dispatches them via global courier service.

Your order will be dispatched within 24-48 hours from receipt of payment. We aim to deliver within 10-15 days via International Shipping, Free Shipping & International Shipping Plus between 5-10 days via EliteShip™ International. We are working on improving these delivery times.

We will send tracking information to the e-mail address associated with your order once the item has shipped.

If you have not received your tracking information after 2 business days, please email us at sales@eliteflare.com or by using our contact form.

We accept all major credit and debit cards. We will also accept PayPal.

You can return or exchange an unopened & unused item within 30 days of purchase. Please contact us at sales@eliteflare.com and a returns number will be issued to you along with a returns address to send your product.

All products sold by EliteFlare™ are automatically covered by a 1-year standard warranty.

We offer our comprehensive EliteProtect™ Product Protection Policy (available to buy as an addon in the shopping cart when purchasing any other product from our store). This policy offers a 15 day shipping insurance upgrade and 3 years manufacture warranty.

Full details of the policy are available here:

EliteProtect™ Terms & Conditions

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase. In this case you will need to contact us via email with your order number.

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

We operate a dynamic discounts policy on our products and often rotate mullti-buy deals on different products based on product popularity.

Should you wish to purchase larger order amounts of our product please contact sales@eliteflare.com with you request and we would be heppy to put together a special discounted order together for you.

SVG Image Display
Divider

EliteFlare is a trading style of Neurosapien Ltd.
UK Company Number: 14383961

Registered Address:
Neurosapien Ltd
Suite B Fairgate House
205 Kings Road
Tyesley
Birmingham
United Kingdom
B11 2AA

Answers to most commonly asked questions can be found in our handy Chat widget and through this you may also contact a team member for further assistance. Alternatively you can send us an email by clicking the link below.

Click Here to Email Us

Branding & Trademarks

DMCC Compliance Policy

Do not share my information

Paid Video Content Disclosure

Privacy Policy

Refund Policy

Shipping Policy

Terms of Service

Why Choose EliteFlare?

Built on Trust
At EliteFlare, transparency and integrity are our foundation. We provide clear, honest information to help you make the best choices.

Real Reviews, Real Experiences

✅ Authentic Feedback: We share genuine reviews from our supplier’s network, meaning that although the product is new to EliteFlare, it has been sold on connected websites in other countries. This gives you valuable insights from real customers worldwide.

✅ Verified Badge: Look for our Verified badge, indicating reviews from purchases made directly through EliteFlare via Judge.Me.

✅ Insights on New Products
Get reliable feedback through supplier reviews while we gather opinions from our own customers.

✅ Secure and Authentic Reviews
Only verified customers can leave reviews, ensuring you see real experiences and preventing fake feedback.

✅ Ethical and Compliant
We’re DMCC-compliant, adhering to strict ethical standards for quality and transparency.

Learn More: Dive deeper into our commitment to integrity. Check out our DMCC Compliance Policy.

Need Help? We're Here for You!

Reach out anytime at: sales@eliteflare.com

Shipping Policy:

✅ Orders are typically processed and shipped within 2-3 business days.

✅ Goods will be shipped from one of our international warehouses and delivery times may vary. We aim to have your item delivered within 10 business days.

✅ We offer FREE Standard Shipping on all orders. There is also a Premium Shipping Upgrade available at checkout (optional).

✅ Returns Policy:

You can return or exchange an unopened & unused item within 30 days of purchase. Please contact us at sales@eliteflare.com and a returns number will be issued to you along with a returns address to send your product.

Your Cart

Your cart is currently empty

Search our store