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Contact Us

  Many of your queries can be quickly addressed through our self-service chat app, which will connect you to a team member during our operating hours if you need further assistance. Alternatively, you can send us a message using the form below.

We strive to respond to all online queries within 2-3 hours during our Customer Service hours. While this is our target response time, please note it is not guaranteed. Rest assured, it is EliteFlare policy to answer all online queries within 24 hours of receipt.
Please be aware that responses to requests sent over statutory holidays and weekends may take a bit longer.

How can we help?

Please provide as much detail as possible regarding your query, ensuring you have included your order number if your message is related to an order you have placed with us.

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EliteFlare is a trading style of Neurosapien Ltd.
UK Company Number: 14383961

Registered Address:
Neurosapien Ltd
Suite B Fairgate House
205 Kings Road
Tyesley
Birmingham
United Kingdom
B11 2AA

Answers to most commonly asked questions can be found in our handy Chat widget and through this you may also contact a team member for further assistance. Alternatively you can send us an email by clicking the link below.

Click Here to Email Us

Branding & Trademarks

Global Trust Mark Compliance Policy

Do not share my information

Paid Video Content Disclosure

Privacy Policy

Refund Policy

Shipping Policy

Terms of Service

Why Choose EliteFlare?

Built on Trust
At EliteFlare, transparency and integrity are our foundation. We provide clear, honest information to help you make the best choices.

Real Reviews, Real Experiences

✅ Authentic Feedback: We only show reviews that are from genuine customers. All reviews remain whole and unedited. Reviews of all sentiments are listed including negative reviews as we see these as an opportunity to put things right.

✅ Verified Badge: Look for our Verified badge, indicating reviews from purchases made directly through EliteFlare via Judge.Me - A robust and respected 3rd party reviews collection and management platform. Using Judge.me ensures all reviews displayed are from geniune customers of the store and cannot be faked.

✅ Secure and Authentic Reviews
Only verified customers can leave reviews, ensuring you see real experiences and preventing fake feedback.

✅ Ethical and Compliant
We’re FTC, CBA, DMCC, EASA, ACCC & NZCC (Global Trust Mark) compliant, adhering to strict ethical standards for quality and transparency.

Learn More: Dive deeper into our commitment to integrity. Check out our DMCC Compliance Policy.

Need Help? We're Here for You!

Reach out anytime at: sales@eliteflare.com

Shipping Policy:

✅ Orders are typically processed and shipped within 2-3 business days.

✅ Goods will be shipped from one of our international warehouses and delivery times may vary. We aim to have your item delivered within 10 business days.

✅ We offer FREE Standard Shipping on all orders. There is also a Premium Shipping Upgrade available at checkout (optional).

✅ Returns Policy:

You can return or exchange an unopened & unused item within 30 days of purchase. Please contact us at sales@eliteflare.com and a returns number will be issued to you along with a returns address to send your product.

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